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You monitor a specific piece of equipment by using Connected Field Service. You need to add several components to the piece of equipment.

What should you do?

A. From an existing asset, click See records associated with this view, then click Connect.

B. On the Active Customer Assets screen, click New.

C. From an existing product, click Add New Adjustment Product.

D. Create a new product. Add a unit group and define the units.

Answer: A

Which two objects or roles are required to customize the Field Service mobile application? Each correct answer presents part of the solution.

A. Resco Woodford

B. Field Service – Administrator

C. Package Deployer

D. Field Service project

Answer: A,B

You use the mobile application to make updates to an existing Field Service project. You need to publish the changes.

What should you do?

A. Deactivate the project, publish, and then reactivate the project.

B. Publish to a higher version.

C. Publish to the existing version.

D. Clone the project and publish the clone to a higher version.

Answer: C

Which three actions can you perform only in the Field Service mobile application? Each correct answer presents a complete solution.

A. Create follow-up work orders.

B. View the work order location on the map.

C. Add pictures to a work order.

D. Scan barcodes.

E. Obtain a signature.

Answer: C,D,E

You deploy the Field Service mobile application for a field service agent. You need to ensure that all Field Service functionality is available to the agent.

Which user type should you select during the initial configuration?

A. Registered External User

B. Anonymous External User

C. Standard User

D. Support User

Answer: C

You need to prepare field agents to use the Field Service application in both online and offline mode.

Which behavior should you highlight for the field agents?

A. Offline changes to records that trigger workflows in Microsoft Dynamics 365 will run when a user makes a change.

B. If a user enters an area without coverage in online mode, the user can continue to use the application in its current state and it will synchronize when returning to an area with coverage

C. A user must switch the application to offline mode before entering an area without coverage.

D. Offline changes to records that trigger workflows in Microsoft Dynamics 365 will run when the data is synchronized.

Answer: D

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